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Listening is Key

As I work with clients each day, my number one focus on what is important to them.  The best way to continue to provide the best solutions is to follow the essentials in the September/October edition of SELLING POWER:

‘1. A good listener will repeat and clarify information

2. A good listener listens to a client at the optimal tension level.

3. A good listener exchanges information…to find a need you must know how to ask questions.  A good listener, however doesn’t ask too many questions.

4. A good listener adjusts emotional laden words.

5. A good listener hears the speaker out.

6. A poor listener listens to facts; a good listener listens to emotions.

7. A good listener prepares for a conversation.  A good tip is to have an outline of previous conversations in front of you when you talk.

8. A good listener adjusts thought speed to speech speed.

Focused on listening to your and your client is my first step in providing a swift and complex solution for your needs.

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