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Culture

Adapted from FORTUNE, 4/1/15

TIM COOK ON APPLE’S CORPORATE CULTURE
 “The culture of a company to me defines how excellent it will be, how helpful it will be, how ambitious it will be, how innovative it will be. But if there’s a self-honesty in the culture, [it also defines] how quick it is to admit the mistakes every company makes. There’s a whole set of things. Does a company have integrity or not? Does a company desire to do something more important than simply making money? Is there a reason for being, and do the employees really get the reason for being?
These things are critically important to me…”

It is a pleasure join the culture of Banc of California™.
Building California’s Bank. We are committed to building California’s bank by becoming the top full-service bank serving California’s diverse private businesses, entrepreneurs and homeowners.

The Masters

blazintallmansm“Strong partnerships prevail despite a persistent cultural bias for focusing on individual achievements.  Many observers of a two-person team want to know which of them is the real reason for their success, failing to understand that neither is the complete equation” – Rodd Wagner and Gail Wagner, PH.D, POWER OF 2.

It is unfortunate that on a day that we should have been celebrating Adam Scott’s success at the Masters, we instead were celebrating the families of the survivors of the Boston Marathon.  Like we had at the Daytona 500, sports, specifically the 2013 Masters exemplified key leadership values that can lead us all to ‘victory’; belief, power of two, and technology.

Veteran entertainer and morning radio show host, Steve Harvey recently highlighted that the path to ‘belief’ starts with ‘hope’.  Once you hope for success, you can develop ‘faith’ that helps you build a path.  Once you have faith, belief will become a guide.  From believing every day, success will naturally follow.  Facing the most challenging weather conditions in years. it was obvious to viewers by Scott’s posture that he had the belief he could defeat his champion competitors.

Secondly, Scott took advantage of the Power of 2.  Highlighted by the television announcers, Scott tapped Tiger Woods ex-caddy, who escorted him to three Masters as his caddy. “He was my eyes. He’s seen a lot of putts at this golf course; somewhere he might have seen that one. I knew it was a fast putt, so I said: ‘I’m going to hit it to go in the front edge. And he said: ‘Aim at least two cups over.’ It was an unbelievable read.”

Lastly, while PGA purists may debate or discredit Scott’s performance, the key to victory may very well have been Scott’s use of the prototype Cameron mallet.  Although Tiger had protested its use on November 6, 2012, Scott smartly adapted to the technological innovations, and excelled.

Check out the winning playoff putt at Business Insider.

Listening is Key

As I work with clients each day, my number one focus on what is important to them.  The best way to continue to provide the best solutions is to follow the essentials in the September/October edition of SELLING POWER:

‘1. A good listener will repeat and clarify information

2. A good listener listens to a client at the optimal tension level.

3. A good listener exchanges information…to find a need you must know how to ask questions.  A good listener, however doesn’t ask too many questions.

4. A good listener adjusts emotional laden words.

5. A good listener hears the speaker out.

6. A poor listener listens to facts; a good listener listens to emotions.

7. A good listener prepares for a conversation.  A good tip is to have an outline of previous conversations in front of you when you talk.

8. A good listener adjusts thought speed to speech speed.

Focused on listening to your and your client is my first step in providing a swift and complex solution for your needs.

Categories: Leadership, Listening Tags: , ,